Supervisor, Customer Support - Remote

Overview

As the Supervisor of Customer Support at Green Filing, you will lead a team of support specialists to ensure a seamless, high-quality experience for our customers.

In Short

• Lead, coach, and motivate a team of customer support specialists to deliver exceptional service
• Participate in frontline support and handle complex or high-impact escalations through resolution
• Oversee training, performance reviews, and professional development
• Manage support for high-profile clients and 40+ branded e-filing partners
• Monitor and report on key metrics, ensuring adherence to performance standards
• Implement quality assurance processes and conduct regular audits
• Collaborate cross-functionally to enhance the customer experience
• Analyze customer feedback to identify trends and inform strategic initiatives
• Manage administrative tasks including scheduling, timecards, and PTO requests

Requirements

• Proven experience in customer support or a related field
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to handle escalations and complex customer issues
• Experience in performance management and training
• Analytical skills for monitoring metrics and trends
• Familiarity with quality assurance processes
• Proficiency in administrative tasks and scheduling

Benefits

• Remote work flexibility
• Professional growth opportunities
• Collaborative team culture
• Impactful role in customer satisfaction
• Innovative work environment