Customer Support Supervisor - Remote

Overview

As a Customer Support Supervisor at Taskrabbit, you will work directly with the Regional Manager to ensure high performance and support your teams. This remote-first position focuses on coaching, process improvement, and managing escalations.

In Short

• Lead and develop a team of 15-18 Customer Service Specialists.
• Work closely with the Customer Support Manager on department goals and KPIs.
• Provide coaching, training, and support to team members.
• Monitor team performance and quality.
• Partner with the Training and Development team for onboarding.
• Act as an escalation point for emergencies and high-touch issues.
• Assist in hiring and managing performance issues.
• Support projects and process improvements.
• Create a safe and engaging work environment.

Requirements

• 2 years of leadership experience, 1 year in customer service.
• Experience in executive escalations and policy enforcement.
• Excellent people skills and team rallying ability.
• Attention to detail and process efficiency.
• Self-starter with cross-functional collaboration skills.
• Data-driven mindset and continuous improvement advocate.
• Fluency in English; French is a plus.
• Available full-time (40 hours/week).
• Eligible to work in Poland.

Benefits

• Competitive compensation with base pay, bonus, and benefits.
• Employer-paid health insurance.
• 401k match with immediate vesting for US employees.
• Generous and flexible time off.
• Taskrabbit product stipends and wellness support.