Customer Support Supervisor - Remote

Overview

As a Customer Support Supervisor at Taskrabbit, you will lead a team to ensure high performance and support regional strategy while tackling complex service issues.

In Short

• Lead and develop a team of 15-18 Customer Service Specialists.
• Work closely with the Customer Support Manager on department goals and KPIs.
• Provide coaching, training, and support to team members.
• Monitor team performance and quality.
• Partner with the Training and Development team for onboarding.
• Act as an escalation point for emergencies and high-touch escalations.
• Assist in hiring and developing the team.
• Support process improvement projects and share best practices.
• Create a safe and engaging work environment.

Requirements

• 2 years of leadership experience in customer service.
• 1 year of experience in executive escalations and policy enforcement.
• Excellent people skills.
• Attention to detail and processes.
• Self-starter with the ability to work cross-functionally.
• Data-driven mindset.
• Fluency in English; French is a plus.
• Available full-time (40 hours/week).
• Eligible to work in Poland.

Benefits

• Competitive compensation with base pay, bonus, and benefits.
• Flexible time off and company-wide closure weeks.
• Health insurance and 401k match for US employees.
• Generous stipends for wellness, productivity, and education.
• IKEA discounts and reproductive health support.