Quality Specialist - Remote

Overview

As a Quality Specialist at Taskrabbit, you will play a vital role in assisting in the delivery of exceptional customer service by monitoring, assessing, and improving the quality of interactions between our Customer Support Teams and end-users.

In Short

• Remote-first position with no expectation to work in office.
• Monitor and evaluate interactions to ensure adherence to quality standards.
• Conduct evaluations of agent performance and provide constructive feedback.
• Analyze customer service metrics to identify trends and areas for improvement.
• Identify process improvements to enhance efficiency and satisfaction.
• Collaborate with Customer Support to address recurring issues.
• Fluency in English is required; additional languages are a bonus.
• Competitive compensation including base pay, bonus, and benefits.
• Work in a diverse and inclusive environment.
• Emphasis on flexibility and regular in-person connections.

Requirements

• Experience in Customer Support or Quality & Training.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Detail-oriented with a focus on improvement.
• Fluency in English; other languages are a plus.

Benefits

• Employer-paid health insurance and 401k match.
• Generous and flexible time off.
• Wellness, productivity, and education stipends.
• IKEA discounts and reproductive health support.
• Commitment to diversity and inclusion in the workplace.