Client Experience Specialist - Remote

Overview

The Client Experience Specialist role involves enhancing client service capabilities and ensuring exceptional customer experiences for a premium debt advisory firm.

In Short

• Remote full-time position aligned with AU business hours.
• Manage post-settlement client relationships and satisfaction.
• Communicate with partners and maintain relationships.
• Process pricing requests and identify revenue optimization opportunities.
• Maintain accurate records in HubSpot CRM.
• Provide customer support and track requests.
• Ensure a frictionless customer experience.
• Work exclusively for the client as an employee of record.
• Join a rapidly scaling firm in the financial sector.
• Salary range of 1600AUD - 2200AUD/month.

Requirements

• Strong communication skills.
• Experience in client relationship management.
• Proficiency in CRM systems, particularly HubSpot.
• Ability to manage data and maintain records accurately.
• Proactive approach to customer satisfaction.
• Experience in revenue optimization strategies.
• Ability to work independently and manage time effectively.
• Fluency in English.
• Experience in customer support roles preferred.
• Filipino nationality or residency required.

Benefits

• Work from home opportunity.
• Competitive salary.
• Be part of a growing team in a premium advisory firm.
• Gain experience in a strategic financial services environment.
• Opportunities for professional development.