Technical Support Engineer - Remote

Overview

The Technical Support Engineer will work closely with the commercial team in Europe, INEOS Grenadier retailers, and customers, focusing on vehicle support from a Technical Service Engineering perspective to ensure vehicle uptime and customer satisfaction.

In Short

• Ensure customer-centric support for vehicle issues.
• Conduct field visits to retailers and customers in Europe.
• Analyze root causes to enhance quality and reduce claims.
• Liaise with technical teams to identify risks and improvements.
• Provide alternative support options for customers without network coverage.
• Assist workshops with efficient repair processes.
• Participate in operational reviews with the Aftersales team.
• Support fleet managers and operators directly.
• Review technical publications and highlight areas for improvement.
• Participate in developing ongoing vehicle product requirements.

Requirements

• 8-10 years of experience in Aftersales & Technical service engineering.
• Recognizable technical qualification or equivalent experience.
• Broad experience in Automotive Technical Service Engineering & Aftersales.
• Strong diagnostic and analysis skills.
• Ability to develop Technical & Aftersales tools and strategies.
• Drive for continuous improvement with a Kaizen mentality.
• Customer service skills and relationship building abilities.
• Excellent communication skills.
• Essential IT skills.
• Willingness to travel nationally and internationally.

Benefits

• Opportunity to work in a dynamic international team.
• Engagement in innovative automotive projects.
• Professional development opportunities.
• Collaborative work environment.
• Exposure to various automotive disciplines.