Customer Success Manager for Aerospace and Defense - Remote

Overview

The Customer Success Manager will lead customer engagement and ensure successful adoption of IFS products in the Aerospace and Defense sectors, fostering strong relationships and driving customer satisfaction.

In Short

• Lead customer success initiatives in Aerospace and Defense.
• Manage program deliveries and virtual teams.
• Drive customer satisfaction and loyalty.
• Facilitate customer adoption of IFS products.
• Engage in executive steering committee meetings.
• Communicate with Sales for upsell opportunities.
• Develop and measure Value Metrics.
• Ensure compliance with ITAR regulations.
• Foster strong relationships with executives.
• Promote an inclusive workforce.

Requirements

• Experience in customer-facing roles.
• Knowledge of Aerospace and Defense industries.
• Strong communication and interpersonal skills.
• Ability to lead through influence.
• Familiarity with delivery methodologies.
• Fluency in English and local language.
• Bachelor's or master's degree in a relevant field.
• Experience with IFS Applications is a plus.
• Ability to navigate within IFS departments.
• Passion for customer relationship building.

Benefits

• Opportunity to work in a global, diverse environment.
• Commitment to sustainability.
• Ability to make a positive impact.
• Engaging and innovative work culture.
• Professional development opportunities.