Customer Onboarding Specialist - Remote

Overview

As a Customer Onboarding Specialist, you will be instrumental in the first stages of our customer’s journey. You will ensure that new clients are transitioned smoothly and effectively onto our platform, setting them up for success from day one.

In Short

• Implement effective onboarding processes for new customers.
• Conduct initial training sessions and demonstrations tailored to customer needs.
• Develop customized onboarding materials in both French and English.
• Maintain proactive communication with new customers.
• Collaborate with sales and customer success teams to improve customer satisfaction.
• Monitor and report on onboarding initiatives using customer feedback.
• Serve as the primary contact for new French-speaking customers.

Requirements

• 2+ years of experience in customer onboarding or customer success within the SaaS industry.
• C2 level fluency in French and professional proficiency in English.
• Proven ability to manage high-volume onboarding projects.
• Strong interpersonal skills to create a positive first impression.
• Excellent communication, presentation, and training skills.
• Ability to adapt to new technologies quickly.
• Strong problem-solving skills.

Benefits

• Competitive pay based on market rates.
• 100% remote work flexibility.
• Equity in a fast-growing company.
• Values-driven leadership.
• Professional growth opportunities.
• Annual paid leave aligned with country norms.
• Geographic specific benefits such as Health Insurance.
• Dynamic team culture with international collaboration.