Customer Onboarding Specialist - Remote

Overview

As a Customer Onboarding Specialist at LHH, you will play a vital role in driving engagement and participation in our career transition programs, ensuring a positive experience for program participants at the start of their journey.

In Short

• Fully remote position with residence in the UK.
• Engage with career transition program participants via calls and emails.
• Encourage participation and address queries regarding the coaching program.
• Handle an expected volume of calls, making 15 calls per hour during busy periods.
• Collaborate with LHH consultants and stakeholders for service delivery.
• Previous call center experience is essential.
• Strong communication and interpersonal skills are required.
• Basic computer literacy and data entry skills are necessary.
• Multitasking and time management skills are important.
• Fluency in English is required.

Requirements

• Previous call center experience is essential.
• Target driven mindset.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills to build rapport with participants.
• Empathy in supporting individuals through transitions.
• Basic computer literacy and data entry skills.
• Ability to multitask and manage time effectively.
• A positive and proactive attitude.
• Fluency in English is required.
• Valid work permit and residency in the UK.

Benefits

• Growth opportunities within a HR Solutions global leader.
• Learning opportunities to stay agile in a competitive environment.
• Open-minded environment fostering new ideas.
• Additional benefits including PTO and paid holidays.
• Permanent employment contract with 37.5 hours per week.