Customer Onboarding Specialist - Remote

Overview

The Customer Onboarding Specialist at Jobber plays a crucial role in supporting small businesses by ensuring they successfully integrate into the Jobber platform, providing expert guidance and fostering strong relationships.

In Short

• Empower small businesses through effective onboarding.
• Serve as a trusted advisor throughout the onboarding process.
• Collaborate with cross-functional teams to enhance customer experience.
• Utilize AI technologies for predictive insights and tailored engagement.
• Drive customer retention through feedback loops.
• Manage a portfolio of home service businesses.
• Be a product expert to ensure successful setup for customers.
• Adapt to a fast-paced and changing environment.
• Strive for execution excellence in processes and workflows.
• Become an ambassador of Jobber's supportive culture.

Requirements

• Experience in customer service, ideally in high-volume SaaS roles.
• Exceptional onboarding experience with complex products.
• Strong understanding of Salesforce, Calendly, and Slack.
• Excellent communication and relationship-building skills.
• Passion for helping small businesses succeed.
• Experience with AI tools is a plus.

Benefits

• Transparent and fair compensation structure.
• Equity rewards and health/wellness stipends.
• Retirement savings matching.
• Access to career coaching and development programs.
• Support for various types of leave and health days.