Remote Otter LogoRemoteOtter

Customer Onboarding Specialist - Remote

Posted 2 days ago
Customer Service
Full Time
Colombia, Mexico, Costa Rica
$27,000 - $30,000/year

Overview

The Customer Onboarding Specialist will welcome newly-signed partners to the Owner platform, ensuring a smooth onboarding experience and high-quality launch of their mobile app and website.

In Short

  • Be the first point of contact for new partners
  • Manage a portfolio of partners through their onboarding journey
  • Communicate expectations clearly to partners
  • Handle high volumes of emails, calls, and messages
  • Coordinate with product and engineering teams
  • Use Salesforce to log activities
  • Advocate for restaurant owners
  • Coach owners on best practices
  • Work on internal process improvements
  • Provide feedback to improve the platform

Requirements

  • Ability to manage multiple accounts
  • Growth mindset and commitment to learning
  • Solutions-oriented with strong problem-solving skills
  • Thrives in a fast-paced environment
  • Strong English fluency
  • 1 year of restaurant industry experience is a plus

Benefits

  • Estimated salary of $27,000 - $30,000 USD
  • Comprehensive health coverage
  • Unlimited PTO
  • Extra fun perks

Owner.com

Owner.com

Owner.com is an innovative AI growth system designed specifically for local restaurants, aiming to enhance their online presence through improved SEO, marketing, and online ordering. Unlike traditional software solutions that require small business owners to navigate complex systems, Owner.com provides a proven, expert-driven approach that empowers independent restaurants to thrive in a competitive digital landscape. With a vision to extend its successful model beyond the restaurant industry to all local businesses, Owner.com has already generated significant revenue and processed substantial online orders since its inception in 2020. The company operates as a remote-first organization, bringing together top talent from leading tech companies to support its mission of helping local businesses succeed in the digital age.

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