IT Support Engineer (m/w/d) - Remote

Overview

The IT Support Engineer will focus on providing technical support to IT departments and medical users in clinics and practices using the ViewPoint software, primarily from a home office.

In Short

• Provide customer-oriented technical support via phone and email.
• Ensure reliable follow-up and complete documentation of services.
• Perform remote installation and configuration of software.
• Analyze problems and provide solutions in collaboration with the development team.
• Ensure smooth customer support operations and adherence to quality assurance measures.
• Collaborate closely with field service and product development teams.
• Support the development of test scenarios and statistics from database sources.
• Work in a flexible home office environment, with rare on-site customer visits.
• Join a globally recognized leader in medical technology.
• Be part of a team that makes a real difference in healthcare.

Requirements

• Completed education in information technology (e.g., IT specialist for system integration).
• Experience in service and support of networks and software products.
• Strong technical understanding and excellent communication skills.
• Experience with Windows operating systems and networking protocols.
• Knowledge of DICOM and PACS technology is a plus.
• Fluency in German and English; knowledge of another language is a plus.
• Experience with relational databases, SQL, and web programming languages (JavaScript, HTML).
• Flexibility and teamwork skills.
• Strong self-motivation and resilience.
• Ability to work independently.

Benefits

• Permanent employment with a leading medical technology manufacturer.
• Remote work opportunity.
• Fitness and health benefits.
• 30 days of vacation.
• Comprehensive rewards program.