IT Support Engineer - Remote

Overview

As an IT Engineer at Masabi, you’ll play an important role in making sure our people have the tools and support they need to do their best work, wherever they’re based.

In Short

• Provide approachable, professional support to Masabi people by diagnosing and resolving both technical and non-technical IT issues
• Troubleshoot and resolve a range of IT-related matters, including software, hardware, networking, and access management
• Assist with procuring licenses for the software and tools used across the company
• Support employee onboarding by preparing and configuring hardware and software
• Manage offboarding tasks in line with security requirements, ensuring timely closure of accounts and return of equipment
• Track and maintain IT hardware and assets, including procurement, lifecycle management, and home working equipment
• Create and update IT documentation, internal knowledge bases, and self-service resources
• Support compliance efforts by helping manage PCI controls and frameworks such as SOC2 Type 2 and ISO27001

Requirements

• Experience supporting enterprise software in an internal, user-facing role
• Comfortable troubleshooting technical issues and exploring root causes
• Effective communication skills in English (both verbal and written) with attention to clarity and detail
• Able to work independently and as part of a distributed team
• A people-focused mindset, committed to providing great service
• Curious about technology and eager to learn
• Keen to share knowledge and help others
• Awareness of basic cyber security concepts
• Organised and able to manage time and priorities effectively

Benefits

• 15 days paid vacation for each year of service plus 18 public holidays
• Private Healthcare
• Monthly team bonding allowance
• Menopause support
• Choice of a workstation
• Ability to work for up to 3 months per year from any country in the world
• Fun and collaborative environment with a focus on making a difference in the world
• Access to a training allowance of up to $750 USD and $250 USD to spend on your home office every year.