Renewals Specialist - Remote

Overview

Halcyon is the industry’s first dedicated, adaptive security platform that combines multiple proprietary advanced prevention engines along with AI models focused specifically on stopping ransomware. Halcyon was formed in 2021 by a team of cyber industry veterans after battling the scourge of ransomware (and advanced threats) for years at some of the largest global security vendors.

In Short

• Drive the renewals process end-to-end, strengthening relationships with customers and partners.
• Own the full renewals lifecycle from quote to close.
• Build strong relationships with assigned customers for a seamless renewal experience.
• Partner with Customer Success, Sales, and Channel teams to maximize retention.
• Collaborate with distributors and resellers to drive renewals.
• Identify at-risk accounts and develop save plans.
• Work with Legal and Finance for accuracy in terms and pricing.
• Track and report on Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) goals.
• Establish and refine renewals processes.
• Provide feedback on customer needs and market trends.

Requirements

• 2–5 years of renewals, account management, or customer success experience in SaaS.
• Proven ability to manage renewal cycles and hit retention targets.
• Strong commercial acumen with negotiation and communication skills.
• Experience working with channel partners in a renewals capacity.
• Proficiency with Salesforce and CPQ; familiarity with CS/renewals tools.
• Ability to thrive in a fast-paced, high-growth environment.
• Collaborative team player with empathy for customers.

Benefits

• Competitive salary and potential for bonuses/incentives.
• Equity in the company.
• Diverse and inclusive team environment.
• Opportunities for professional growth and development.