Renewals Specialist - Remote

Overview

As a Renewals Specialist at Grafana Labs, you will be a key player in shaping how we retain and grow our global customer base, managing transactions and ensuring seamless execution.

In Short

• Manage renewals and drive customer retention strategies.
• Collaborate with account teams to enhance customer experience.
• Forecast renewals and manage a renewal pipeline.
• Work on improving product adoption and addressing churn risks.
• Communicate effectively with internal teams and customers.
• Self-motivated to achieve targets and contribute to revenue growth.
• Enhance customer documentation and internal materials.
• Contribute to a high-trust, low-ego culture.

Requirements

• 2+ years of experience in renewals or customer success roles.
• Strong business knowledge and a curiosity to learn.
• Excellent numeracy and analytical skills.
• Ability to work remotely with an international team.
• First-class written and verbal communication skills.

Benefits

• High-growth, ever-evolving work environment.
• Remote-first global culture.
• Transparent communication practices.
• Career growth pathways and opportunities.
• 30 days of annual leave with designated shutdown days.