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Renewals Specialist - Remote

Posted 9 weeks ago
Sales / Business
Full Time
Costa Rica

Overview

As a Renewals Specialist at dbt Labs, you will play a key role in managing the renewal process for commercial customers and supporting enterprise sellers in a rapidly growing analytics engineering platform.

In Short

  • Own the renewal process for commercial customers.
  • Develop strategies to improve retention rates.
  • Identify and mitigate risks in account management.
  • Collaborate with cross-functional teams.
  • Maintain accurate forecasting and reporting.
  • Drive continuous improvement in renewal processes.
  • Create quotes and order forms using Salesforce.
  • Support migrations between pricing models.
  • Help build the foundation of a new function.
  • Work remotely with a distributed team.

Requirements

  • 3+ years of experience in customer service in a SaaS business.
  • Experience working in a fully-remote team.
  • Proven track record in contract renewals.
  • Strong understanding of SaaS business models.
  • Exceptional organizational skills.
  • Knowledge of customer success best practices.
  • Excellent communication skills.
  • Proficiency in CRM tools, especially Salesforce.
  • Strong analytical abilities.
  • Customer-centric approach.

Benefits

  • Competitive compensation packages.
  • Equity and performance-based pay options.
  • Comprehensive benefits package for employees outside the U.S.
dbt Labs logo

dbt Labs

dbt Labs, founded in 2016, is dedicated to empowering analysts to create and share organizational knowledge through the practice of analytics engineering. The company has developed the leading tool in this field, with a vibrant community of 100,000 members and 30,000 companies utilizing dbt weekly. dbt Labs is recognized for its innovative approach to analytics, advocating for code-based transformations and open-source software to enhance collaboration and transparency in data analytics. With a strong customer base that includes notable companies like JetBlue and Hubspot, dbt Labs is backed by prominent investors such as Andreessen Horowitz and Sequoia Capital, and is committed to fostering an inclusive and diverse workplace.

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