Renewals Specialist - Remote

Overview

The Renewals team at Intelerad Medical Systems is of strategic importance to the company. The Strategic Renewals Specialist is responsible for developing and managing a proactive customer renewal program, engaging with customers to ensure their timely renewal and facilitating their renewal process.

In Short

• Analyze client/renewal information to develop strategic renewal proposals
• Proactively manage the renewal process to ensure renewals are closed in a timely fashion
• Communicate with existing clients via e-mail and telephone to negotiate business contracts
• Work with sales and other internal teams to develop strategic renewal plans and ensure KPIs are being met
• Maintain accurate client records, keeping track of any contract updates and renewals
• Prepare the renewal letters, quotations, and other client notifications
• Evaluate usage and complete the true-up requirements

Requirements

• 2 years experience in a Sales, Renewal, or Account Manager role at a SaaS company or equivalent
• Strong client-facing communication skills - must be able to negotiate and problem solve
• Great attention to detail and strategic thinker
• Aptitude for sales, strong analytical skills
• Experience in procurement and/or contract management an asset
• Results-driven, self-motivated, proactive
• Make well-informed decisions with minimal oversight
• Familiarity with Salesforce or similar CRM

Benefits

• All your information will be kept confidential according to EEO guidelines.
• All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.