Renewals Specialist - Remote

Overview

The Renewals Specialist is responsible for the transactional details of renewing our current customer base. They also own forecasting renewals and flagging risk to their partner teams. The Observability Architect and Engagement Management teams provide value for customers throughout the customer lifecycle with the charter of retaining and growing our customer base. Throughout that lifecycle, usually in the last six months of a contract, the Renewals team processes the renewals for these customers.

In Short

• Be a key business partner to the Observability Architecture and Sales teams.
• Own the forecasting of renewals for the business.
• Manage a 2 quarter out renewal pipeline.
• Self-motivated to overachieve on targets.
• Work with the customer success scale team to develop pre-emptive campaigns.
• Collaborate with account teams to develop and execute renewals strategy.
• Maintain a high level of professionalism, empathy, curiosity.
• Enhance customer documentation and create internal enablement material.

Requirements

• 2+ years of experience in renewals or Customer Success.
• Fluent in French and/or Spanish.
• Solid business knowledge and curiosity.
• Strong numeracy skills.
• Ability to handle varied and complex job duties.
• Comfortable working remotely with an international team.
• First class written and verbal communication skills.

Benefits

• Equity and bonus opportunities.
• Other benefits listed on the careers page.