Renewals Specialist - Remote

Overview

The Renewals Specialist, an entry-level administrative position, under the supervision of the Manager-Renewals, is responsible for managing and closing a predetermined set of existing client accounts in a timely and efficient manner. Working with Finance, Sales and Legal teams as necessary, the Renewals Specialist is responsible for successfully securing subscription renewals, and processing contract documentation and purchase orders.

In Short

• Prepare renewal quotes for Granicus contracts in your pipeline 120 days prior to expiration and submit to clients.
• Manage agreements efficiently and accurately from start to finish including logging and updating the contract management system.
• Review and complete action items on the Salesforce dashboard in a timely manner.
• Contact and follow up with clients and partners in accordance with renewal processes to ensure timely renewal.
• Manage customer requests for contract amendments, merges, cancellations, and transfers.
• Review and interpret contractual terms and conditions.
• Identify upsell and expansion leads in client account review.
• Partner with Sales, Contract Specialists, and Customer Success to save any at-risk and late renewals.
• Validate client entitlements and other contract attributes.
• Ensure accurate post-signature processing of orders.

Requirements

• Early in career.
• Must be fluent in Spanish and English.
• Background in Customer Service, Business Administration, Banking, or Finance is ideal.
• Attention to detail required.
• Exceptional written and verbal communication skills.
• Comfortable interacting with all levels of a professional organization.
• Outstanding interpersonal skills.
• Strong ability to navigate multiple software platforms.
• Strong time management and organizational skills.
• Strong self-starter with the desire and ability to succeed in a fast-paced environment.

Benefits

• Remote-first company with a globally distributed workforce.
• Inclusive and diverse work culture.
• Opportunities for professional growth and development.