Renewals Specialist - Remote

Overview

As a Renewals Specialist at Wrike, you will be central to the renewal lifecycle for our SMB customers, ensuring timely and successful renewals while expanding our customer base.

In Short

• Act as a subject matter expert regarding renewal processes and tools.
• Collaborate with Account manager on intricate renewal scenarios.
• Draft detailed order forms and quotes based on product knowledge.
• Manage all assigned contract renewals 120 days prior to renewal.
• Proactively communicate with non-auto-renew customers.
• Maintain accurate forecasting for all assigned renewals.
• Explain the renewal process, timelines, and expectations.
• Maintain account and opportunity data quality in Salesforce.
• Address overdue invoices and coordinate with Finance.
• Develop and update functional processes to enhance efficiency.

Requirements

• 2-5 years of experience in Renewals, Account Management, or Customer Success.
• Ability to work independently and handle high volumes of activities.
• Excellent problem-solving skills and critical thinking.
• Understanding of subscription-based renewals and contracts.
• Process-oriented mindset focused on efficiency improvement.
• Experience with Salesforce and CPQ is a plus.
• Ability to organize and meet daily deadlines.
• Excellent collaboration and communication skills.

Benefits

• 10 days of National and Festival Holidays per year.
• 18 days of paid vacation per year.
• 14 days of sick leave with medical certificates.
• Group Medical Plan for employees and family.
• Personal Accident Insurance and Term Life Insurance.
• Up to 26 weeks of paid maternity leave.
• Broadband/Internet Reimbursement.
• Hybrid work model supporting collaboration.
• Complimentary lunch and stocked pantry.