Renewals Specialist - Remote

Overview

The mission of the Customer Operations organization is to help our customers, both internal and external, deliver extraordinary business results. Our team is responsible for renewing and billing our current customer base, activities that directly drive cash flow for the business. The Renewal Specialist does this by contacting customers to discuss their renewal needs, negotiating renewal terms and conditions, preparing renewal quotes and contracts, working with the Sales and Customer Success teams to identify and close renewal opportunities, and developing strategies to improve renewal rates.

In Short

• Provide a great customer experience to ensure timely invoicing.
• Attain a high bill rate and maintain standards of excellence.
• Work closely with Sales to strategize through client negotiations.
• Prioritize high-value activities to meet quarterly targets.
• Improve processes for efficiency and effectiveness.

Requirements

• Bachelor’s degree.
• Strong prioritization skills and proactivity.
• Proficient written and verbal English communication.
• Desire to improve processes and navigate ambiguity.
• Interest in the technology industry.
• Experience in SaaS, strategy, consulting, customer service, operations, technology, sales, or customer success is beneficial.

Benefits

• Competitive salary, performance bonuses, and savings investment account.
• Quarterly reimbursement for wellness activities.
• Monthly allowance for meals, telework, and groceries.
• Experience bonus for personal experiences.
• Supportive community groups within the company.