Renewals Specialist - Remote

Overview

The Renewals Specialist is responsible for managing customer accounts, focusing on recurring revenue and software asset management. This role involves collaboration with various teams to ensure customer satisfaction and retention.

In Short

• Manage assigned customer accounts and relationships.
• Work closely with sales, technical support, and professional services.
• Focus on recurring revenue and software asset management.
• Understand CPQ quoting and license auditing.
• Ensure smooth onboarding of new customers.
• Directly manage renewals during the Customer Journey.
• Identify at-risk accounts and take action.
• Proactively manage customer relationships for retention.
• Initiate procurement/renewal processes ahead of deadlines.

Requirements

• BA/BS preferred or equivalent experience.
• 4+ years in a related role.
• Knowledge in privilege access management and cybersecurity.
• Experience with CyberArk, BeyondTrust, Thycotic is a plus.
• Comfortable interfacing with multi-divisional clients.
• Ability to provide business and technical solutions.
• Competency with Salesforce and related platforms.
• Excellent multi-tasking and problem-solving skills.
• Strong verbal and written communication skills.

Benefits

• Meaningful work in a culture of innovation.
• Competitive salaries and equity programs.
• Comprehensive medical, dental, and vision insurance.
• Pension/retirement matching.
• Generous discretionary time off and paid holidays.
• Paid leave for new birth, adoption, or foster care.