Senior Key Account Manager - Remote

Overview

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

In Short

• Develop and execute revenue growth strategies aligned with goals and objectives
• Develop and manage accurate forecasts, tracking revenue performance against targets
• Serve as the primary contact for key clients, fostering long-term relationships and trust
• Develop SEO strategies for DMO sites - Research, Content Strategy for DMOs
• Communicate regularly with DMO partners and their agencies to align strategies and goals
• Competitor and market research for revenue growth strategies
• Navigate client concerns, resolve issues, and hop in support questions as needed
• Provide regular reports to senior leadership on performance metrics, growth opportunities, and optimization initiatives

Requirements

• Time Management, Project Management, and Organizational Skills
• Knowledge of the DMO space as well as dealing directly with DMOs
• Industry Knowledge (including Destination Marketing Organisations) and Technical Proficiency
• Communication and Problem Solving Skills
• Crisis Management and Conflict Resolution
• Account Management and Relationship Building
• Experience with CRMs: Hubspot, Salesforce
• Editing/Proofreading
• Design Skills: Photoshop, Canva, Lightroom, Stripo
• Data & Analytical Skills: GA4, Ahrefs, Moz, SEMRush

Benefits

• Opportunity to work in a dynamic and innovative environment
• Collaborate with a diverse team of professionals
• Access to industry-leading tools and technologies
• Professional development opportunities
• Flexible working arrangements