Senior Key Account Manager - Remote

Overview

Text.com is a platform that offers advanced communication solutions for businesses committed to helping businesses streamline customer support, increase engagement, and enhance their overall customer experience. Our platform includes tools like LiveChat, ChatBot, HelpDesk, and KnowledgeBase, empowering teams to connect with customers in real-time, and providing a seamless support journey.

In Short

• Manage a portfolio of high-value Enterprise accounts.
• Provide tailored advice on solutions to enhance customer experience.
• Deliver onboarding and continuous training for new customers.
• Establish strong relationships with key stakeholders.
• Identify upsell and cross-sell opportunities.
• Lead complex sales cycles and develop business cases.
• Develop expertise in LiveChat, ChatBot, HelpDesk, and KnowledgeBase.
• Ensure customer satisfaction and promote a customer-first culture.
• Use data-driven insights to track account performance.
• Collaborate with Sales, Product, and Customer Support teams.

Requirements

• Proven experience as an Account Manager or Customer Success Manager.
• Strong understanding of live chat and customer support platforms.
• Excellent communication and presentation skills.
• Consultative approach to selling with a focus on ROI.
• Ability to manage complex customer relationships.
• Self-starter thriving in a fast-paced environment.
• Strong organizational and time-management skills.
• Passion for customer success and delivering value.
• Remote work allowed with specific office presence requirements.

Benefits

• Opportunity to work with a leading communication solutions platform.
• Engage with high-value Enterprise customers.
• Develop skills in a fast-paced, high-growth environment.
• Collaborate with cross-functional teams.
• Contribute to customer success initiatives.