Marketing Operations Associate - Remote

Overview

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity

Grafana Labs is looking for a Marketing Operations Associate to help scale our marketing technology and operations in support of our growing Events Marketing team. You’ll work closely with Events Marketing, Demand Generation, and Marketing Operations to deliver seamless execution, improve processes, and provide actionable insights that maximize impact across marketing and sales. This is a high‑visibility, fast‑paced role where you’ll get hands‑on with our tech stack and learn quickly in a collaborative environment.

In Short

• Act as the primary operational point of contact for regional marketers, managing program setup, intake requests, and documentation for in‑person and virtual events.
• Own end‑to‑end event operations execution, including registration workflows, email scheduling, quality assurance, and tooling setup (e.g., Splash, Zuddl, Customer.io, Chili Piper).
• Support campaign performance reporting by building and maintaining Salesforce campaign attribution and Chili Piper tracking.
• Use AI tools and automation to solve operational challenges, increase efficiency, and streamline workflows.
• Maintain and troubleshoot marketing tools, ensuring smooth integrations and a high standard of quality across systems.

Requirements

• 2-3 years of marketing experience, ideally in an operations or marketing automation capacity.
• Hands-on experience with marketing automation tools and the ability to perform basic Salesforce reporting.
• Comfortable working across marketing technologies and understanding how they connect.
• Skilled at managing multiple priorities while keeping projects organized and on track.
• Able to triage incoming requests and work with stakeholders to deliver solutions efficiently.

Benefits

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• Balance is Key - We operate a global annual leave policy of 30 days per annum.