Account Manager - Remote

Overview

The Account Manager (AM) at Gorgias will manage a portfolio of 150-180 accounts, focusing on driving growth and retention while collaborating with Customer Success Managers (CSMs) to identify expansion opportunities.

In Short

• Drive Account Growth through upsell and cross-sell opportunities.
• Develop Strategic Account Plans with insights to maximize customer value.
• Engage with Key Stakeholders to ensure alignment on goals.
• Collaborate with Cross-Functional Teams to deliver seamless customer experiences.
• Leverage CRM for insights and document account activities.
• Travel to strengthen relationships with clients.

Requirements

• 3-4 years of experience managing mid-market SaaS accounts.
• Skilled at engaging and influencing C-level executives.
• Experienced in reviewing and interpreting data trends.
• Able to diagnose customer pain points and develop tailored solutions.
• Strong verbal and written communication skills.
• Focused on achieving growth and retention goals.
• Adept at managing multiple accounts and priorities.
• Proficient with CRM and reporting tools.
• Thrives in a startup-like setting.

Benefits

• 5-week vacation following appropriate PTO laws.
• Paid sick leave.
• Paid parental leave (16 weeks).
• MacBook Pro provided.
• Personal credit card for lunches.
• Private health insurance and retirement pension.
• Up to $700 USD for workstation setup at home.
• Up to $2000 USD for learning material per year.
• Quarterly online company-wide summits and annual retreats.