Advisor, Strategic Accounts – Federal & NSS - Remote

Overview

Geotab is seeking an Account Advisor for Federal and NSS who will act as a strategic partner to customers, driving long-term account growth and retention through effective relationship management and operational execution.

In Short

• Act as the primary point of contact for assigned accounts.
• Drive operational excellence by coordinating internal resources.
• Build and maintain long-term relationships with key stakeholders.
• Develop and execute account plans for growth and retention.
• Leverage data and analytics to provide actionable insights.
• Collaborate with internal teams to meet customer needs.
• Define and track key performance indicators (KPIs).
• Lead implementation strategies to prevent customer churn.
• Develop processes for scalable success across accounts.

Requirements

• 3 - 5 years of experience in customer-facing roles.
• Experience in supporting complex contracts or operational projects.
• Must meet Fedramp requirements or be Fedramp compliant.
• Proven ability to manage complex customer relationships.
• Exceptional skills in operational support and communication.
• In-depth understanding of government procurement challenges.
• Strong ability to articulate solution ROI.
• Excellent written and verbal communication skills.
• Advanced proficiency in Salesforce, Jira, and Google Workspace.

Benefits

• Flex working arrangements.
• Home office reimbursement program.
• Baby bonus & parental leave top-up program.
• Online learning and networking opportunities.
• Electric vehicle purchase incentive program.
• Competitive medical and dental benefits.
• Retirement savings program.