Customer Success Engineering Team Lead - Remote

Overview

Freshpaint is a company focused on helping healthcare marketers promote access to care while safeguarding patient privacy. They provide a layer of data governance to ensure compliance with HIPAA while enabling effective marketing and analytics.

In Short

• Lead the onboarding and implementation of Freshpaint for strategic customers.
• Serve as a technical advisor for Freshpaint’s most strategic accounts.
• Manage and mentor a team of Customer Success Engineers.
• Collaborate with Product, Engineering, and Support teams to enhance customer experience.
• Stay informed on best practices in healthcare and data privacy.

Requirements

• 8+ years in Customer Success Engineering or similar roles.
• Advanced knowledge of web technologies and analytics.
• Proven ability to manage and develop high-performing teams.
• Exceptional communication skills.
• Strong analytical and process-oriented mindset.

Benefits

• Competitive compensation with equity options.
• Unlimited PTO with a minimum requirement of 2 weeks per year.
• 100% remote work with flexible in-office options.
• Health, dental, and vision insurance covered by the company.
• Regular team offsites and ownership of your work.