Client Tech Support Engineering - Professional II - Remote

Overview

As a Client Tech Support Engineering - Professional II at Fiserv, you will utilize your analytical and technical skills to solve complex application and configuration issues for clients in the financial sector.

In Short

• Respond to and resolve production application system issues.
• Analyze custom product configurations to enhance performance.
• Collaborate with different teams for support inquiries.
• Document production support issues for root cause analysis.
• Prioritize case loads based on client urgency.
• Maintain client expectations for superior service.
• Flexibility in work hours, including on-call rotation.
• 2+ years of Client Support experience required.
• Experience in a bank or financial institution is a plus.
• Eager to learn and grow in the role.

Requirements

• Bachelor’s degree or technical equivalent.
• Strong analytical and technical skills.
• Experience in troubleshooting and problem-solving.
• Customer service experience preferred.
• Ability to document and analyze issues effectively.
• Flexibility in work hours.

Benefits

• Opportunity to work with a global leader in Fintech.
• Inclusive workplace with equal opportunity.
• Potential for career growth and development.
• Work in a dynamic and innovative environment.
• Collaborative team atmosphere.