Solutions Architect, Customer Success - Remote

Overview

As a Solutions Architect, Customer Success at Fiddler, your mission is to ensure our customers achieve meaningful, measurable outcomes from their AI observability investments. You serve as both a technical expert and trusted advisor, bridging the gap between complex ML/LLM systems and real-world business value.

In Short

• Drive successful onboarding experiences.
• Be the trusted technical partner our customers rely on.
• Champion the customer voice across Fiddler.
• Become a domain expert in AI Observability.
• Deliver seamless integrations and technical success.
• Accelerate platform adoption.
• Uncover and drive expansion opportunities.

Requirements

• Bachelor’s degree in Computer Science (AI/ML focus), Statistics, Mathematics, or related field with 5-7+ years of professional experience.
• 2+ years of hands-on experience deploying, monitoring, or maintaining ML models in production environments.
• Excellent communication, presentation, and storytelling abilities.
• Strong organizational and project management skills.
• Demonstrated collaboration across cross-functional teams.
• A customer-first mindset with empathy and curiosity.
• Passion for continuous learning.

Benefits

• Opportunity to work with innovative AI solutions.
• Be part of a rapidly growing team.
• Collaborative and supportive work environment.
• Impactful work in the AI Observability space.