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Partner Success Specialist - Short Term rental Industry - Remote

Posted 14 weeks ago
Customer Service
Full Time
United Kingdom

Overview

Extenteam is a dynamic and rapidly growing company serving real estate and hospitality industries, dedicated to providing best-in-class guest experiences through messaging and financial services. We pride ourselves on fostering a collaborative and inclusive work environment, where innovation and initiative are highly valued.

In Short

  • Foster strong relationships with existing clients to understand their business needs.
  • Conduct regular account reviews with existing customers.
  • Monitor customer engagement and address concerns proactively.
  • Respond to customer messages and report issues to the team.
  • Develop training materials to educate clients on best practices.
  • Manage the onboarding process for new customers.
  • Assist clients in setting up their accounts and functionalities.
  • Gather client feedback for product improvement.
  • Analyze platform data to identify pain points.
  • Continuously seek ways to improve customer experience.

Requirements

  • Strong communication and interpersonal skills.
  • Experience in customer success or account management.
  • Ability to develop training materials and conduct training sessions.
  • Proficiency in using online communication tools (e.g., Zoom).
  • Analytical skills to assess customer feedback and platform data.
  • Problem-solving skills to address customer issues effectively.
  • Experience in the real estate or hospitality industry is a plus.
  • Ability to work collaboratively in a team environment.
  • Strong organizational skills to manage multiple accounts.
  • Willingness to adapt to changing customer needs.

Benefits

  • Collaborative and inclusive work environment.
  • Opportunities for professional growth and development.
  • Flexible working arrangements.
  • Access to training and resources.
  • Engagement in innovative projects.
  • Supportive team culture.
  • Potential for career advancement.
  • Work with a dynamic and rapidly growing company.
  • Contribute to improving guest experiences in the industry.
  • Be part of a solution-focused team.
Extenteam logo

Extenteam

Extenteam Inc. is a dynamic and growing organization focused on providing exceptional guest services and property management solutions. With a commitment to outstanding customer service, the company operates in a remote environment, allowing team members to work independently while ensuring a seamless experience for guests. Extenteam values effective communication, strong organizational skills, and a customer-centric approach, making it an ideal workplace for individuals passionate about enhancing guest satisfaction and supporting back-office operations.

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