Partner Success Specialist - Short Term rental Industry - Remote

Overview

Extenteam is a dynamic and rapidly growing company serving real estate and hospitality industries, dedicated to providing best-in-class guest experiences through messaging and financial services. We pride ourselves on fostering a collaborative and inclusive work environment, where innovation and initiative are highly valued.

In Short

• Foster strong relationships with existing clients to understand their business needs.
• Conduct regular account reviews with existing customers.
• Monitor customer engagement and address concerns proactively.
• Respond to customer messages and report issues to the team.
• Develop training materials to educate clients on best practices.
• Manage the onboarding process for new customers.
• Assist clients in setting up their accounts and functionalities.
• Gather client feedback for product improvement.
• Analyze platform data to identify pain points.
• Continuously seek ways to improve customer experience.

Requirements

• Strong communication and interpersonal skills.
• Experience in customer success or account management.
• Ability to develop training materials and conduct training sessions.
• Proficiency in using online communication tools (e.g., Zoom).
• Analytical skills to assess customer feedback and platform data.
• Problem-solving skills to address customer issues effectively.
• Experience in the real estate or hospitality industry is a plus.
• Ability to work collaboratively in a team environment.
• Strong organizational skills to manage multiple accounts.
• Willingness to adapt to changing customer needs.

Benefits

• Collaborative and inclusive work environment.
• Opportunities for professional growth and development.
• Flexible working arrangements.
• Access to training and resources.
• Engagement in innovative projects.
• Supportive team culture.
• Potential for career advancement.
• Work with a dynamic and rapidly growing company.
• Contribute to improving guest experiences in the industry.
• Be part of a solution-focused team.