Partner Support Specialist - Remote

Overview

The Partner Support Specialist is responsible for new partner evaluation and vetting, support and assistance through the onboarding process and job board experience, and setting partners up for a productive relationship with Xometry.

In Short

• Run virtual shop evaluations to ensure all prospective partners meet the qualifications.
• Resolve incoming partner requests and concerns using Salesforce and Gmail.
• Record shop evaluation results in trackers and Salesforce.
• Utilize Google Sheets and the Onboarding Staff App for tracking.
• Handle high volume email and call campaigns as needed.
• Create an enthusiastic atmosphere for new partners.
• Verify partner addresses using Google Maps.
• Recommend impressive partners to sourcing teams.
• Additional responsibilities as required.

Requirements

• 2+ years of experience in customer success or account management.
• Fluent in English.
• Excellent organization and project management skills.
• Positive can-do attitude.
• Self-starter with the ability to work independently.
• Technically proficient with Google Suite and Salesforce.
• Ability to work in a fast-paced environment.
• Exceptional communication skills.
• Ability to work cross-functionally.

Benefits

• Remote position.
• USA holiday calendar.
• Working hours: 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM ET.
• Service contract.