Guest Operations Specialist - Remote

Overview

As a Guest Operations Specialist, you will be the front line of our vacation rental guest experience, managing guest communications and ensuring five-star service delivery.

In Short

• Serve as the primary point of contact for guests across various channels.
• Manage all communications throughout the guest journey.
• Resolve complaints quickly and empathetically.
• Handle booking changes, cancellations, and special requests proactively.
• Ensure experiences that lead to positive reviews and repeat bookings.
• Own the full reservation process, from confirmations to cancellations.
• Convert inquiries into bookings by following up on leads.
• Collaborate with cleaning crews and maintenance teams.
• Maintain accurate records of correspondence and bookings.
• Compile and report on guest complaints and resolutions.

Requirements

• Native-level written and verbal English.
• 2+ years in guest services or hospitality roles.
• High attention to detail and ability to multitask.
• Self-motivated and able to work remotely.
• Strong problem-solving skills and customer-first mindset.
• Experience with PMS platforms, preferably Guesty.
• Skilled with booking platforms like Airbnb and VRBO.
• Proficient in Microsoft Excel and Google Workspace tools.
• Ability to learn and adapt to new tools quickly.
• Direct experience using Guesty PMS is preferred.

Benefits

• Work in a dynamic and expanding company.
• Be part of a small but mighty team.
• Opportunity to contribute to a growing SaaS platform.
• Collaborate with a diverse team across the globe.
• Engage in a culture focused on excellence and collaboration.