Guest Experience Specialist - Remote

Overview

As a Guest Experience Specialist, you’ll be at the heart of our day-to-day guest operations across all properties, ensuring each guest feels supported from start to finish.

In Short

• Manage guest reservations in the Guesty platform.
• Communicate with guests across various platforms.
• Resolve guest issues with empathy and professionalism.
• Collaborate with other departments for smooth operations.
• Process changes to reservations and issue refunds.
• Maintain a customer-centric mindset.
• Strong problem-solving skills are essential.
• Work independently in a remote environment.
• Strong attention to detail is required.
• Experience in hotels or vacation rentals is preferred.

Requirements

• Previous experience in hotels or vacation rentals.
• Excellent written and verbal English skills.
• Strong organizational and multitasking abilities.
• Empathy and patience with guests.
• Ability to learn new software quickly.

Benefits

• Work in a dynamic and growing company.
• Be part of a supportive and collaborative team.
• Opportunity to influence guest experiences.
• Flexible remote work environment.