Vacation Rental Specialist - Remote

Overview

The Vacation Rental Specialist will be pivotal in providing outstanding customer service, managing reservations efficiently, and supporting back-office operations for a Property Management Company Client.

In Short

• Serve as the primary contact for guests, delivering exceptional customer service.
• Respond to in-house guest emails, chats, and texts professionally.
• Manage guest reservations and inquiries across various platforms.
• Handle back-office operations including data entry and record-keeping.
• Coordinate with internal teams to support vacation rental operations.
• Must be bilingual in English and Spanish.
• Ability to work independently in a remote environment.
• Strong organizational and multitasking abilities required.
• Experience in guest services or reservations preferred.
• Knowledge of vacation rental platforms like Airbnb and VRBO is a plus.

Requirements

• Excellent written and verbal skills in Spanish and English.
• Must be based in Colombia.
• Previous experience in guest services or related field.
• Strong attention to detail and commitment to service.
• Critical thinking and problem-solving skills are essential.
• Ability to learn new software quickly.
• Empathetic and patient communication style.
• Willingness to ask questions for clarity on tasks.

Benefits

• Opportunity to work with a dynamic and growing team.
• Remote work flexibility.
• Engagement in a collaborative and high-performance culture.
• Involvement in a company focused on innovation and customer success.
• Access to professional development opportunities.