Remote Vacation Rental Specialist

Overview

Extenteam Inc. is seeking a dynamic and passionate Remote Vacation Rental Specialist to enhance our vacation rental services. This role is crucial for ensuring exceptional guest experiences and managing reservations effectively in our fast-paced virtual environment.

In Short

• Serve as the primary contact for guests, offering prompt and friendly customer service.
• Handle guest communications via email, chat, and phone, addressing inquiries and issues with professionalism.
• Assist guests with booking processes, changes, and cancellations while providing insights on property amenities.
• Monitor guest reviews and feedback, implementing improvements based on guest suggestions.
• Support backend operations including data entry, record keeping, and coordination with maintenance teams.
• Process guest payments and manage daily reservation reports efficiently.

Requirements

• Strong communication skills.
• Experience in customer service or hospitality.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency in data entry and record keeping.
• Familiarity with reservation systems is a plus.

Benefits

• Work remotely from anywhere.
• Opportunity to enhance guest experiences.
• Collaborative team environment.
• Flexible working hours.