Remote Guest Services Specialist

Overview

You will be joining Extenteam as a Remote Guest Services Specialist, supporting smaller short-term rental operators with outstanding guest communication and property management services. This role blends technology, customer service, and problem-solving in a fast-paced, remote environment.

In Short

• Respond promptly to guest inquiries via email, phone, and messaging.
• Provide accurate information regarding bookings and policies.
• Handle and resolve guest complaints efficiently.
• Assist with booking and confirming reservations.
• Coordinate with internal teams to meet guest requests.
• Create and maintain guest communication templates.
• Ensure communications reflect partner guidelines.
• Attend virtual meetings and training sessions.
• Provide feedback regarding partner issues.
• Act as a vendor liaison for maintenance services.

Requirements

• Excellent written and verbal English skills.
• Must be located in Tamil Nadu.
• Previous experience in guest services or reservations.
• Strong organizational and multitasking abilities.
• Ability to work independently in a remote environment.
• Attention to detail and commitment to service.
• Customer-centric mindset with empathy and patience.
• Critical thinking and problem-solving skills.
• Ability to learn new software quickly.
• Short-term vacation rental experience is a must.

Benefits

• Opportunity to work in a dynamic company.
• Remote work flexibility.
• Collaboration with a diverse team.
• Continuous learning and development opportunities.
• Contribution to innovative solutions in the vacation rental industry.