Remote Guest Services Specialist

Overview

The Remote Guest Services Specialist will support smaller short-term rental operators with outstanding guest communication and property management services. This role blends technology, customer service, and problem-solving in a fast-paced, remote environment.

In Short

• Respond promptly and professionally to guest inquiries via email, phone, and OTA messaging.
• Provide accurate information regarding bookings, services, policies, and other inquiries.
• Handle and resolve guest complaints and issues efficiently, ensuring guest satisfaction.
• Assist with booking and confirming reservations.
• Coordinate with internal teams to ensure guest requests are met.
• Create and maintain guest communication templates and FAQs.
• Ensure all communications reflect the partner's voice.
• Attend occasional virtual meetings and training sessions.
• Provide feedback to the team regarding partner issues.
• Vendor liaison for various services.

Requirements

• Excellent written and verbal English skills.
• Must be located in Barranquilla, Colombia.
• Previous experience in guest services or a related field.
• Strong organizational and multitasking abilities.
• Ability to work independently in a remote work environment.
• Attention to detail and commitment to exceptional service.
• Ability to show empathy and have a customer-centric mindset.
• Possess critical thinking and problem-solving skills.
• Ability to learn new software quickly.
• Short-term vacation rental experience is a must.

Benefits

• Opportunity to work in a dynamic and growing company.
• Flexible remote work environment.
• Supportive team culture focused on collaboration and excellence.
• Engagement in innovative projects within the vacation rental industry.
• Professional development opportunities.