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Remote Guest Services Specialist

Posted 24 weeks ago
Customer Service
Full Time
Philippines
Competitive Salary/year

Overview

We are seeking a professional Remote Guest Services Specialist to manage and enhance our guest communications, handling inquiries, providing information, resolving issues, and ensuring a seamless communication experience for guests across multiple platforms.

In Short

  • Respond promptly and professionally to guest inquiries via email, phone, and OTA messaging.
  • Provide accurate information regarding bookings, services, policies, and other inquiries.
  • Handle and resolve guest complaints and issues efficiently.
  • Assist with booking and confirming reservations.
  • Coordinate with internal teams to ensure guest requests are met.
  • Create and maintain guest communication templates and FAQs.
  • Attend occasional virtual meetings and training sessions.

Requirements

  • High level of professionalism and empathy.
  • Proven experience in customer service or guest relations, preferably in hospitality.
  • Experience with PMS/OTA's and short-term rental is required.
  • Exceptional written and verbal communication skills.
  • Strong organizational and multitasking abilities.
  • Ability to work independently and manage time effectively.
  • Attention to detail and a commitment to quality.

Benefits

  • Competitive Salary.
  • Holiday Reward equivalent to 13th-month pay.
  • HMO.
  • Life Event Bonuses.
  • Preventive Mental Health Benefit.
Extenteam logo

Extenteam

Extenteam Inc. is a dynamic and growing organization focused on providing exceptional guest services and property management solutions. With a commitment to outstanding customer service, the company operates in a remote environment, allowing team members to work independently while ensuring a seamless experience for guests. Extenteam values effective communication, strong organizational skills, and a customer-centric approach, making it an ideal workplace for individuals passionate about enhancing guest satisfaction and supporting back-office operations.

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