Remote Guest Services Specialist

Overview

We are seeking a professional Remote Guest Services Specialist to manage and enhance our guest communications, handling inquiries, providing information, resolving issues, and ensuring a seamless communication experience for guests across multiple platforms.

In Short

• Respond promptly and professionally to guest inquiries via email, phone, and OTA messaging.
• Provide accurate information regarding bookings, services, policies, and other inquiries.
• Handle and resolve guest complaints and issues efficiently.
• Assist with booking and confirming reservations.
• Coordinate with internal teams to ensure guest requests are met.
• Create and maintain guest communication templates and FAQs.
• Attend occasional virtual meetings and training sessions.

Requirements

• High level of professionalism and empathy.
• Proven experience in customer service or guest relations, preferably in hospitality.
• Experience with PMS/OTA's and short-term rental is required.
• Exceptional written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and manage time effectively.
• Attention to detail and a commitment to quality.

Benefits

• Competitive Salary.
• Holiday Reward equivalent to 13th-month pay.
• HMO.
• Life Event Bonuses.
• Preventive Mental Health Benefit.