Remote Customer Service Specialist

Overview

If you are searching for your next adventure in your professional life, we may have the perfect position for you as a Remote Customer Service Specialist on our team. Our Specialist help make our customers' dream trips and destinations become a reality. As a Specialist, you will learn about the inner workings of the travel and vacation industry, and you could even access exclusive discounts when you make travel plans for yourself. Your primary goal will be to deliver outstanding service to our customers and use your top sales techniques to help them discover incredible vacation opportunities and experiences.

In Short

• Discuss possible vacation options with clients and suggest destinations, transportation methods and lodging possibilities, depending on customer interests.
• Make reservations for clients for air travel, car rentals, train travel, hotel lodging and resort bookings while ensuring the client's preferences for the type of transport or hotel room are met.
• Help customers learn about new destinations, resorts and vacation options by giving details about features, benefits and experiences available to guests.
• Ensure top earning potential by selling various packages that include hotel, car and airline tickets or other combinations to help the company meet quarterly or monthly sales goals.
• Coordinate payment schedules for vacation packages or other trip components with clients and process payments via credit card, check or cash.
• Offer potential customers a comprehensive price quote for any type of destination package, airline ticket or hotel stay.
• Organize itinerary materials for clients by printing out information related to plane tickets, hotel booking confirmations or other necessary paperwork.

Requirements

• High school diploma or an equivalency
• Two or more years of experience in customer service or the travel industry
• Strong ability to communicate in writing and speaking
• Excellent and quick decision-making skills

Benefits

• Access to exclusive discounts for personal travel plans