Remote Client Service Specialist

Overview

A leading insurance company dedicated to providing outstanding customer service and comprehensive insurance solutions seeks a dedicated and dynamic Remote Client Service Specialist.

In Short

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about insurance products, policies, and services.
• Assist customers with claims processing and policy updates.
• Identify and escalate priority issues to appropriate channels.
• Document all customer interactions and maintain detailed records in CRM system.
• Continuously strive to improve customer satisfaction and loyalty.

Requirements

• Previous customer service, call center, or related experience.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively in a remote environment.
• Knowledge of customer service and CRM systems.

Benefits

• Competitive base salary plus performance-based bonuses.
• Comprehensive benefits package including health, dental, vision, 401(k), and paid time off.
• Flexible remote work-from-home environment.
• Opportunities for professional growth and development.
• Supportive and collaborative team culture.