Remote Guest Services Specialist

Overview

As a Remote Guest Services Specialist, you will be responsible for providing exceptional support to guests in the vacation rental industry, ensuring a seamless experience through effective communication and problem-solving.

In Short

• Respond to guest inquiries via email, phone, and messaging.
• Provide accurate information about bookings and services.
• Handle guest complaints and ensure satisfaction.
• Assist with reservations and booking confirmations.
• Manage guest reviews and feedback on OTAs.
• Coordinate with internal teams to meet guest requests.
• Create and maintain guest communication templates.
• Attend virtual meetings and training sessions.
• Provide feedback to improve processes.
• Manage calendars and inbox effectively.

Requirements

• Excellent written and verbal English skills.
• Located in Tamil Nadu, Kerala, Karnataka, or Maharashtra.
• Experience in guest services or reservations.
• Strong organizational and multitasking skills.
• Ability to work independently in a remote environment.
• Attention to detail and commitment to service.
• Customer-centric mindset with empathy.
• Critical thinking and problem-solving abilities.
• Experience with vacation rental platforms.
• PMS experience in the rental and hotel industry.

Benefits

• Opportunity to work in a dynamic startup environment.
• Be part of a mission-driven team.
• Flexible working hours.
• Remote work from home.
• Continuous training and development opportunities.