Partner Support Specialist - Remote

Overview

Trupanion is looking for someone who has a passion for serving clients, is a great teammate, takes pride in perfection, and wants to be an outstanding part of our success! As a member of the Partner Support team, you will work closely with our Territory Partners (Trupanion’s Field Sales Representatives) and hospitals across the United States and Canada to support and strengthen the relationship we have within the veterinary community.

In Short

• Provide a best-in-class level of support to our partners - veterinary hospitals and Territory Partners
• Prioritize and manage inbound phone, email, fax, and follow-up activity queues
• Research and resolve complicated Territory Partner and Hospital concerns including questions on policy coverage and claims
• Assist Territory Partners with reporting
• Initiate time-sensitive pre-approvals for Trupanion Members and hospitals
• Liaise with internal departments to assist our partners and Members
• Provide level 1 technical support for hospitals utilizing the Trupanion Express application

Requirements

• 2+ years experience in Customer Service with a multi-line phone system or in a contact center
• Veterinary hospital experience is a plus!
• Fluency in Spanish is a huge plus!

Benefits

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.