Vice President – Client Success Management, Compliance Services - Remote

Overview

The Vice President of Client Success Management will lead the development and execution of strategies to retain and grow client accounts in the life sciences industry, ensuring client satisfaction and mitigating competitive risks.

In Short

• Lead the Client Success Management function.
• Develop strategies for client retention and growth.
• Implement tools for monitoring client account health.
• Coordinate client meetings to understand needs and revise services.
• Establish a small team dedicated to Client Success Management.
• Drive engagement and communication strategies with clients.
• Set and achieve key CSM KPIs.
• Manage performance and development within the team.
• Commit to diversity, equity, and inclusion in leadership.
• Travel requirements of 50% for client engagements.

Requirements

• Bachelor’s degree in business, Marketing, or related field; MBA preferred.
• 15+ years in Client Success Management or business development.
• Experience in the life sciences industry is essential.
• Knowledge of CSM principles and methodologies.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and strategic problem-solving.
• Ability to work independently and collaboratively.
• Strong organizational and time management skills.
• Adaptable to a fast-paced environment.

Benefits

• Competitive salary range of $148,000 to $200,000.
• Comprehensive benefits package.
• Support for professional development and growth.
• Diverse and inclusive work environment.
• Opportunity to make a significant impact in healthcare.