Manager Client Service Management - Remote

Overview

The Manager Client Service Management at CVS Health is responsible for managing and maximizing sales, service, and retention efforts for Consumer Fund Services or New Product Business products. This role focuses on building strong client relationships and ensuring customer satisfaction through effective service delivery and problem resolution.

In Short

• Manage client service strategies for Consumer Fund Services or New Product Business.
• Build and maintain relationships with complex clients.
• Serve as the primary point of contact for client inquiries.
• Oversee service delivery and ensure high-quality execution.
• Address and resolve client complaints promptly.
• Analyze operational performance and present findings to management.
• Manage onboarding processes for new clients.
• Collaborate with leadership to develop client service strategies.
• Ensure compliance with company policies and regulations.
• Foster a collaborative team environment.

Requirements

• Strong communication skills (verbal and written).
• Time management and organizational skills.
• Ability to work in a fast-paced environment.
• Critical thinking and decision-making skills.
• Ability to manage multiple priorities.
• College degree or equivalent experience.
• Experience in client relationship management.
• Experience in service delivery and problem resolution.
• Ability to collaborate with cross-functional teams.
• Experience with compliance documentation.

Benefits

• Comprehensive medical plan options.
• 401(k) plan with matching contributions.
• Employee stock purchase plan.
• No-cost wellness programs.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave.
• Colleague assistance programs.
• Financial coaching and counseling services.
• Retiree medical access.
• Opportunities for professional development.