Client Success Manager - Self-Service - Remote

Overview

This role is a part of the self-service department at Goodway Group where you will train and advise clients on how to use The Trade Desk as a certified service partner and guide them on their journey to in-housing their programmatic media.

In Short

• Maintain a high level of client retention 90%+ and customer satisfaction
• Drive measurable growth within partners measured in brands, channels, programmatic share and key feature adoption
• Communicate intentionally with clients and internal teams
• Support teammates and bring new ideas and trainings
• Prioritize internal and external needs effectively
• Grow expertise in programmatic and digital best practices
• Constantly learn and experiment to enhance client services
• Drive programmatic consolidation among clients
• Elevate the self-service internal team with best practices
• Provide innovative training to clients for self-sufficiency

Requirements

• 3-5 years of experience with technology platforms, ideally DSPs
• Ability to manage and grow self-serve accounts with high client satisfaction
• Stay updated on industry and technology changes
• Develop collaborative relationships across functions
• Demonstrate knowledge of industry strategies
• Detail-oriented with strong project management skills
• Strong understanding of marketing fundamentals
• Ability to manage change and be a motivated self-starter
• Willingness to travel up to 20%

Benefits

• Remote-first work environment
• Inclusive company culture
• Opportunities for professional growth
• Supportive team atmosphere
• Recognition as one of AdAge's Best Places to Work