Vice President, Cloud Services - Remote

Overview

The Vice President of Cloud Services is responsible for the success of all cloud-based customer deployments for Public Safety and Justice globally, focusing on implementation, rollouts, solution adoption, and customer success.

In Short

• Guide, mentor, and coach the Services team.
• Discuss technical situations with non-technical customers.
• Balance conflicting demands for customer satisfaction.
• Manage customers, staff, and business partners.
• Achieve KPIs including revenue and customer satisfaction.
• Develop and maintain effective services teams.
• Act as escalation point for services-related matters.
• Drive compliance with methodologies and practices.
• Ensure adherence to policies for continuous improvement.
• Foster a positive culture within the team.

Requirements

• Deep understanding of cloud services, ideally with Azure.
• Strong project management and professional services knowledge.
• Good management and leadership abilities.
• Excellent communication skills in technical and non-technical environments.
• Business acumen to support sales initiatives.
• Industry knowledge of Public Safety and Justice.
• Legal and contract experience.
• Self-motivated and results-oriented.
• Ability to adapt in cross-cultural environments.
• Bachelor's degree in a technical field or equivalent.

Benefits

• Opportunity to work in a fast-paced, collaborative environment.
• Endless internal career opportunities.
• Work with a market-leading company.
• Chance to learn and grow continuously.
• Be part of a team of top professionals.