Vice President of Renewals - Remote

Overview

As a leader in travel and expense solutions, Emburse is seeking a strategic and data-driven Vice President of Renewals to lead efforts in maximizing customer lifetime value and ensuring operational excellence.

In Short

• Lead the function responsible for customer renewals and price management.
• Own strategy and performance management for renewals.
• Build and govern a price increase program across the customer base.
• Drive forecasting accuracy and risk mitigation strategies.
• Lead Customer Success Operations, including health scoring and journey analytics.
• Establish operational KPIs with real-time insights for leadership.
• Collaborate with Sales, Customer Success, and FP&A for alignment.
• Oversee the tech stack for renewals and customer success.
• Champion data-driven decision making with robust reporting.
• Build and lead a high-performing team focused on customer-centric growth.

Requirements

• Proven experience in a senior leadership role focused on renewals or customer success.
• Strong understanding of pricing strategies and revenue retention.
• Experience with Salesforce, Gainsight, and BI tools.
• Excellent analytical and forecasting skills.
• Ability to lead cross-functional teams and drive collaboration.
• Strong leadership and team-building skills.
• Experience in a technology-driven environment.
• Exceptional communication and interpersonal skills.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health benefits.
• Opportunities for professional development.
• Flexible work environment.
• Collaborative and innovative company culture.