Technical Writer III - Remote

Overview

As a Technical Writer III at Emburse, you'll create clear and concise customer education content that enhances the customer experience and supports go-to-market initiatives.

In Short

• Write and maintain customer-facing documentation.
• Develop content for product launches and feature enhancements.
• Collaborate with product marketing managers and SMEs.
• Create step-by-step instructions and product overviews.
• Ensure documentation meets Definition of Ready and Definition of Done standards.
• Capture and edit branded product visuals.
• Apply Global English best practices.
• Identify content gaps and recommend updates.
• Publish content to help centers.
• Confirm documentation accessibility for audiences.

Requirements

• 3+ years of technical writing experience.
• Ability to translate complex concepts into user-focused content.
• Proficiency with authoring tools like Zendesk Guide and Confluence.
• Experience using Jira for documentation tracking.
• Strong editing skills and attention to detail.
• Experience in agile development and marketing workflows.

Benefits

• Opportunity to work with a leading company in travel and expense solutions.
• Collaborate with cross-functional teams.
• Drive alignment between product and marketing initiatives.