Technical Writer II - Remote

Overview

In this role, you'll shape the future of help and training at Addepar, reimagining how clients and employees learn about our products and services.

In Short

• Develop a deep understanding of our users, products, and unique challenges.
• Write clear, easy-to-follow help articles and guides.
• Manage and prioritize incoming requests for new articles and updates.
• Partner with SMEs to determine the best flow and structure of your content.
• Facilitate productive meetings and working sessions.
• Run content reviews at key milestones, and participate in peer content reviews.
• Audit existing articles for out-of-date information, typos, and broken links.
• Track article engagement and address user feedback.
• Recommend new ways of grouping, classifying, and labeling help content.
• Learn and gain expertise in our design and operational tools.
• Help evolve the voice and tone of self-guided support.

Requirements

• 2+ years of technical writing experience.
• An inspiring portfolio that showcases how you approach help content. Must include writing samples.
• Fantastic writing (American English), editing, and proofreading skills.
• Familiar with design systems and editorial style guides.
• Familiar with Figma, Zendesk, Confluence, and Jira.
• Experience working with or in a customer support organization is a huge plus.
• Able to work independently, communicating across multiple time zones.
• High emotional intelligence. People enjoy working with you!

Benefits

• Flexible work environment.
• Opportunity to work with a diverse team.
• Engagement in innovative projects.